LAST UPDATED: October 13, 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website, use our online pricing quiz, request a quote or make a purchase from 1Click Energy Solutions (1ClickEnergy.com and 1ClickHeat.com)
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
When you complete our online pricing quiz, request a quote or contact us, we also collect your name, email address, phone number, postal code and the details you provide about your home and heating system. We refer to this information as "Inquiry Information," and we treat it as Personal Information under this policy.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Additionally, we use this Order Information to:
By providing your information, you consent to receive such communications from us. You can opt-out at any time by following the unsubscribe instructions provided in our communications.
When you call us or we call you, we keep a record of the call, including your phone number and the date, time and length of the call. If calls are recorded or transcribed: Calls may be recorded and transcribed for quality, training and record-keeping purposes. You will be told at the start of a recorded call, and you can ask us not to record it.
For more details regarding our Cookie Policy, please check out this page.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
At 1Click Energy Solutions, we engage in online advertising to keep you informed about our latest products and offers. As part of our digital marketing efforts, we may place ads on platforms such as Google, Microsoft (Bing), Meta, Reddit, Pinterest, Twitter, LinkedIn, and Spotify. To enhance the effectiveness of these ads and understand how users interact with them, we utilize tracking pixels provided by these platforms. These pixels help us measure the performance of our ads and improve our marketing strategies. Please be aware that these pixels may collect certain data about your interactions with our ads. This data is used in accordance with our privacy policy and the respective privacy policies of the platforms where our ads appear. We are committed to respecting your privacy and ensuring transparency in our advertising practices.
When you request a quote, complete our online pricing quiz, contact us or become a customer, we may share limited information with our advertising partners, including Google, Meta, and Microsoft. This helps us understand which of ours ads lead to customer inquiries and installations, and helps us show our ads to people who are more likely to find them useful.
The information we share may include your email address and phone number, an identifier from the ad you clicked (such as a Google Click ID), and the stage of your inquiry (for example, quote provided or installation booked). Before your email address and phone number leave our systems, they are converted into a coded form ("hashed") so that our partners can match them to their own users without receiving them in readable form. We do not sell your personal information, and we do not share details of your home, energy use or payment information for this purpose.
Our partners use this information under their own privacy policies and terms. You can manage how these platforms use your information for advertising through the links under "Sharing your personal information" below. You can also ask us to stop sharing your information for advertising measurement at any time by contacting us at the address at the end of this policy.
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Microsoft Clarity and Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Rakuten advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
We use trusted service providers to run our business, including our website and online store platform, customer relationship management, business management and accounting software, phone and messaging systems, online forms, and workflow automation tools. These providers process personal information on our behalf, only for the services they provide to us, and are required to protect it.
Some of these providers store or process information outside Canada, including in the United States. While it is outside Canada, your information is subject to the laws of that country and may be accessed by its courts, law enforcement and national security authorities.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
We keep your personal information only as long as we need it for the purposes described in this policy, including preparing your quote, completing your installation, honoring your warranty, and meeting our tax and legal obligations. When we no longer need your information, we delete it or make it anonymous.
The Site is not intended for individuals under the age of 18.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
We handle your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).You may ask to access or correct your personal information, or withdraw your consent to its use, by contacting us.
1Click Energy Solutions Inc. has appointed a Privacy Officer who is responsible for how we handle personal information. You may contact our Privacy Officer to ask what personal information we hold about you, to correct it, to withdraw your consent to a particular use (including advertising measurement), or to make a complaint.
Privacy Officer: Director of Technology Email: privacy@1clickenergy.com or Mail: 1Click Energy Solutions Inc., 360 Bay St., Unit 600, Toronto, ON M5H 2V6
We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
